Privacy Policy
Terms of Service & Privacy Statement
Thank you for visiting our website. You may access or use the Website or related services in accordance with the following Terms of Service, Privacy Statement, and any other regulations mentioned on this website. Using the Services (such as ordering items on this website) means you agree to all these Terms of Service and the Privacy Statement.
This Agreement does not establish any relationship (partnership, cooperation, employment, or other form) between you and the Company. Neither does this Agreement grant you the status of a representative of the Company.
The Company reserves the right to modify this website, related policies and agreements, this Privacy Statement, and these Terms of Service at any time. You should periodically visit this website to review the above-mentioned policies and agreements, Privacy Statement, and any updates or changes to these Terms of Service.
Intellectual Property
All software and content of the website (defined as or including any text, audio, music, film, images, photographs, and graphics) are the Company’s intellectual property works and are protected by intellectual property laws, copyright laws, and international conventions. This website is for personal and non-commercial use only.
The content may be used for non-personal and/or commercial purposes only if expressly authorized by the Company and/or its third-party licensors. Without the consent or authorization of the Company, you may not post, reproduce, sell, or license any content of this website. Any unauthorized act may result in civil or criminal penalties.
Service Availability
The Company reserves the right to revoke or modify any service without prior notice. The Company is not responsible for the unavailability of this website at any time or for any reason.
Product Description
The Company will endeavor to ensure that the content and product descriptions on this website are accurate and complete. However, the Company does not guarantee that the content and product descriptions are fully accurate, complete, up-to-date, and correct.
If you believe that the product offered by the Company does not match the description, please refer to the Company’s return and refund procedures.
Pricing
Unless an obvious error occurs, your order will be accepted upon payment at the price displayed on this website. While every effort has been made to ensure that all prices displayed on this website are accurate, the Company cannot guarantee the correctness of all prices and reserves the right to correct any errors.
If the Company discovers that any product you ordered was listed at an incorrect price, it will notify you as soon as possible. At that time, you may choose to reconfirm or cancel the order. If the Company is unable to contact you, the Company will cancel the order.
Order Acceptance
When you enter your profile, payment information, and submit an order, the Company will send you an email to confirm receipt of the order. This email only confirms the receipt of the order and does not constitute acceptance of the order.
Your order will be accepted and your contract with the Company will be completed only when the Company sends you an email confirming that the goods have been shipped. Only the items listed in the confirmation email sent at the time of shipment are included in the contract.
The Company reserves the right to refuse to accept orders for any reason, including but not limited to the following:
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a) The item you ordered is out of stock, has been withdrawn for failing to meet our quality standards, or one or all of the ordered items are subject to shipping restrictions.
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b) The Company discovers an error in the price or product description.
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c) The Company is unable to obtain payment authorization.
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d) You are not eligible to make a purchase in accordance with these Terms of Service.
If there is any problem with your order, our customer service team will contact you as soon as possible.
Delivery and Pickup
When you place an order on the website, you will receive a reminder of the expected delivery time. Our team will endeavor to complete the delivery within the expected time, but there is no guarantee that the goods will be delivered to you within that timeframe.
The Company insures each order during shipment until the item is delivered or returned. When you return an item, you will need to sign the receipt confirmation. After signing, you are responsible for the goods.
If the person picking up the item is not the original purchaser, or if the item is a gift, you accept the signature of that person as proof of delivery. This signature indicates that the Company has fulfilled your order and that you have accepted the relevant transfer of responsibility.
The Company reserves the right to update the delivery policy at its sole discretion without prior notice.
Returns
The Company aims to provide you with the best online shopping experience, so we offer a no-questions-asked return policy. If you are not satisfied with the item for any reason, you can return it and receive a full refund, subject to the following conditions:
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a) Customers may return goods within 7 days of purchase.
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b) Returned items must be kept in their original condition: unworn, unused, packed in the original box or bags, with the swing ticket intact.
If you wish to return an item, please fill in the return form provided with the item and send it back together with the item. If you lose the form, please contact our customer service to obtain a copy via email.
Note: The customer is responsible for the return shipping costs.
Liability
Any opinions expressed by designers, companies, third parties, or their affiliates that sell products on this website to any media are purely personal opinions. The Company is not responsible for any such opinions, and these opinions do not necessarily reflect the views of the Company.
The Company does not warrant that the website or services are free of errors, nor does it guarantee that the website or the servers supporting it are free of viruses or other harmful components. We recommend that all users of this website ensure they have installed the latest software, including anti-virus software.
Certain events may occur beyond the Company’s reasonable control (e.g., severe weather). In such cases, the Company will endeavor to maintain services but will not be liable for any failure to meet the terms of these Services.
Privacy Statement
We value the privacy of our customers. Therefore, we will only collect and use your personal data in the manner described in this Privacy Statement.
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1) Collect information from you when necessary or in connection with a transaction.
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2) Your information will be retained when required by law or in connection with the purpose of collection.
You can browse the Company’s website without providing your personal information. When you visit our website without logging into a user account, you will be browsing anonymously, and we will not be able to identify you.
We are very happy to hear from you. If you have any comments or suggestions, please email the relevant information to service@mail.prismspiral.com.
Personal Data Collection
The Company does not sell, share, or trade collected customer data with third parties. Personal data collected online is disclosed only within the Company’s group for internal use.
When you create an account with the Company, the basic profile we collect from you includes:
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1) Name
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2) Shipping address
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3) Email address
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4) Contact phone number
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5) Date of birth
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6) Gender
The personal data we collect from you will be used for the following purposes:
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1) Ship the goods you purchased from the Company
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2) Provide the latest updates on product delivery status and customer support
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3) Provide you with information about the goods
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4) Process your order, or provide services and information based on your request or through our website
In addition, we will use the information you provide to manage your account, verify and conduct transactions related to your online payment, review information downloaded from our website, identify website browsers, conduct website user statistics and investigations, and send you relevant product or service information that we deem appropriate, unless you opt out of receiving such messages. We may pass your name and address to a third party (such as a courier company or supplier) to facilitate delivery.
Note: The courier company has the right to ask you to provide your ID number for internal customs inspection and verification to facilitate export.
We may retain your order information, but for security reasons, we cannot retrieve this information directly. You can log in to your account to access your order details and check individual order information. You can also manage your personal address, bank details, and subscribed newsletters. It is your responsibility to keep your personal information confidential and not allow unauthorized third parties to access it. We will not be liable for any improper use of your password.
Personal Data Security
The Company ensures that all collected data is kept safely and confidentially. We will protect your personal information in the following ways:
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1) Restrict access to personal data
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2) Maintain technical products to prevent unauthorized access to computer data
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3) When the information is no longer needed for the purpose of collection, we will securely destroy your personal data.
The Company uses 128-bit Secure Sockets Layer (SSL) end-to-end encryption technology to process your financial information. This technology would take at least one trillion years to crack and is a recognized high-level security measure.
Disclosure of Personal Data
The Company will not share your personal information with any organizations other than those providing website delivery services for the Company and related third parties.
In exceptional circumstances, the Company may be required to disclose personal information. For example: disclose personal data if there is reason to believe it may help prevent a threat to life or health, or for law enforcement purposes.
If you believe that the Company has violated this Privacy Policy, please send an email to service@mail.prismspiral.com.
Changes to the Privacy Statement
The Company reserves the right to modify and update this Privacy Statement at any time.
Complaints Regarding Violations of Privacy Regulations
If you are dissatisfied with our method of handling customer privacy or privacy-related complaints, please contact us at service@mail.prismspiral.com.